Refund & Cancellation Policy

Last updated: October 2026

During the pilot, subscription charges, if any, are billed monthly. Merchants may cancel future renewals by contacting support.

Subscription refunds

If a merchant is charged incorrectly or cannot access the service due to a PayLoyal issue, they may request a refund within 7 days of the charge.

Customer payment refunds

Refunds for customer purchases made at a merchant location are handled according to the merchant’s store policy and the payment provider’s refund process.

Contact

Refund requests: ajithshrm@gmail.com.